VBYX.COM Spam Policy
VBYX is committed to permission-based email marketing practices, and as a result has established this no-tolerance Anti-Spam Policy. VBYX will occasionally update this Anti-Spam Policy. For changes to this policy, VBYX will notify you (the customer) by placing a notice on its web site home page.
1. What is Spam?
Spam is commercial email or unsolicited bulk email, including "junk mail", which has not been requested by the recipient. It is intrusive and often irrelevant or offensive, and it wastes valuable resources. Spam messages are the opposite of permission-based email, which are normally anticipated, personal, relevant and/or associated with a pre-existing business or personal relationship. Inappropriate newsgroup activities, consisting of excessive posting of the same materials to several newsgroups, are also deemed to be spam.
2. Laws Restricting Spam
Spam laws vary from state to state, and from country to country. This VBYX Anti-Spam Policy has been developed to conform to the highest commercially reasonable standards. As a result, and without limiting the general prohibitions against all spam activities, the following are expressly prohibited:
- Use of false headers, or other false information, to identify the point of origin or the transmission path of the email, or to hide the true origin of the email sender,
- Unauthorized use of a third party’s internet domain name without the permission of such third party, to make it appear that the third party was the point of origin of the email,
- Use of any false or misleading information in the subject line of the email.
3. Questions to Ask Yourself
To help in establishing whether you are participating in activities constituting spam, ask yourself the following questions:
- Are you sending email to non-specific addresses, such as info@domain.com or sales@domain.com?
- Have you deliberately falsified your transmission path information or originating address?
- Are you sending email to mailing lists or distribution lists, which then send indirectly to various other email addresses?
- Have you imported for use a purchased list of any type?
- Are you continuing to mail to anyone who has asked to be deleted from your mailing list?
- Does your email not provide a fully functioning link to unsubscribe?
- Does you email subject line contain false or misleading information?
- Have you used a third party’s email address or domain name without the party's consent?
If you answer yes to any of these questions, you are likely involved in spam activities, and should contact VBYX customer support service at contact@vbyx.com.
4. Reporting Spam
If you believe that you have received spam from or through VBYX's facilities, please send a complaint from your email account along with the unsolicited email, with completed header, to abuse@vbyx.com. Please provide any other information that you believe may help us in our investigation. VBYX does not investigate or take any action based on "anonymous" spam complaints.
5. False Spam Complaints
VBYX supports the efforts of various organizations working to responsibly eliminate spam activities. However, if an individual has opted-in to receive email from a customer of VBYX, and then falsely or maliciously files a spam complaint against VBYX or its customers, VBYX will cooperate fully with the appropriate agencies to ban the complainant from use of anti-spam software and the Internet community.